Please run the following steps and post back the logs as an attachment when ready. Let's do some further scan to see if we can locate any possible malware that might be causing this. It was also having an issue reading some of its configuration files. Hello system is having issues resolving your public IP to complete the connection. ![]() Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, "Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support xxx.xx.exe to run the report NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. We need to get information from this machine in order to have the proper detail to help you forward. What can I do to help get this issue fixed
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